Frequently Asked Questions
Wall Decal Application and Removal
We carefully print, pack and ship every order by hand in our New York State production studio. Check out the first two videos in our FAQ series to see how we ship your new wall stickers and our recommendations for how to unpack and prepare your stickers for application.
How To Apply Wall Decals
To apply, simply remove the backing and stick to any smooth or lightly textured surface including walls, metal, wood, glass, paper, plastic and more.
Be sure your surfaces are clean and free of any dirt, dust or grease to ensure good adhesion.
If applying over freshly painted walls, allow paint to cure for a minimum of 2-3 weeks before applying. New paint still contains moisture long past the time it feels dry.
Watch our video about how to put on wall stickers.
- Remove items from their heavy-duty shipping tube, and lay flat for a few hours.
- Hang your decals on the wall with masking tape to adjust their position to your liking.
- Once in position, peel back part of the liner (about 8 inches) on one end and lightly stick to the wall.
- Continue peeling and applying until fully adhered.
- Be careful not to bend or kink the decal.
- For small decals, simply remove the entire liner and apply.
- If you need to reposition at any point, simply peel up the decal and begin again.
- Finish by softly rubbing the entire decal with a soft cloth, making sure to get all the edges.
Stand back and enjoy your work!
How To Remove Wall Decals (Or Move Them)
To remove, start at one corner and begin slowly peeling. If planning to reuse the decal, take caution not to stretch or kink the material.
If reusing, lay face down and let solution evaporate. You can then reapply to the new surface.
For difficult to remove decals (usually those applied to fresh paint or special surfaces), use an adhesive softener such as Goo Gone™ before removing. Spray the solution above the decal and wait a few minutes for it to soften the adhesive. Then peel off the decal.
How To Clean Wall Decals
To clean, simply use a soft cloth with soapy water and wipe.
Although your stickers are tear and scratch resistant, please avoid using abrasives or solvents.
What Makes Walls Of The Wild Wall Decals So Special?
We are the only wall decal company making realistic animal wall stickers from original paintings by fine artist, Dede Lifgren.
We are a true "cottage industry," owned and operated by a husband-wife team. We started organically in the mid-1990s from a desire to make affordable options for Dede's wall mural paintings on our sons' bedroom walls. Back then, we were the only wall sticker company of the kind that we knew of and we customized existing technology to figure out how to produce the stickers ourselves. We still make them the same way, ourselves, on the property where we live in upstate New York.
Many of the sticker designs you can find on the market today are imitations of our designs...but you will see that no one can make copies that compare to our originals! We are a true homegrown company with values and integrity and we are proud and honored to see our wall decals in your home.
Questions About My Order Or Account
Check Order Status or Track Order
Click the My Account link at the top right hand side of our site.
Change or Cancel Order
Click the My Account link at the top right hand side of our site to view your order. Then click the Change Quantities/Cancel Orders link to find and edit your order.
Please note that once an order has begun processing or has shipped, it is too late to make changes. Please feel free to email us if you need more assistance.
When will my order ship?
Our orders ship same or next day, depending on when your order is placed.
My order never arrived.
Click the My Account link at the top right hand side of our site to track your order status. If it shows a status of "delivered" but you have not received it yet, please contact us for assistance.
How do I create an account?
Click the My Account link and enter your email address. Select "I am a new customer," then simply follow the prompts to complete setting up your account.
Your information is NEVER sold to any other company and is kept completely private.
How do I edit my account information?
Click the My Account link at the top right hand side of our site to edit your account information.
I forgot my password.
Click the My Account link at the top right hand side of our site and under the login box you'll see a link that says "Forgot your password? Click here." That link will send an email to you with your password. Note that you only get that link when you are logged out of your account and trying to log in. If you are currently logged in, you can opt to change your password from the My Account link.
Do you ship to my country?
We ship anywhere in the world! Our standard international shipping rate is $16 USD via the United States Post Office.
How much is my shipping?
Our shipping costs are free or very low. Once you reach $50, domestic shipping is free. Visit our shipping info page for all our rates. Shipping will be automatically calculated in your shopping cart after you add your address to your order.
An item is missing from my shipment or I received the wrong item.
Please contact us for assistance, and tell us what item is missing or incorrect.
How do I return an item?
Please visit our returns page to learn about our return policy and procedures.
Help and FAQ Videos
Instructional Video: How We Ship Your Wall Decals
Jeff Bode, co-owner of Walls of the Wild, explains how we ship your order so you know how and when you can expect to receive your wall decals.
Instructional Video: How To Unpack Your Wall Decals
When you get your order of Walls of the Wild wall stickers, they will come rolled up in a tube. See our best advice on how to unpack your stickers and prepare them to go up on your walls.
Instructional Video: How To Apply Wall Decals
An easy to follow video on how to apply vinyl wall stickers to walls.
We include a few tips of the trade to help you skip over the learning curve. It ain't rocket science to install vinyl wall decals, but it can still be a bit sticky. (ooooh, bad joke!)
Instructional Video: How To Remove Wall Decals
An easy tutorial on how to get vinyl wall decals and wall stickers off the wall and move them to a different location. If you want to remove wall decals (and/or reuse them), this video will explain how