Welcome to our FAQ section. We hope it's helpful.

If you need any additional information or clarification please email us through the "contact us" link at the top of every page. We are always available and we want you to get the answers you need.

My Orders
Has my order shipped and how do I track it?
How do I change or cancel all or part of my order?
When will my order ship?
My order never arrived.
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping and Returns
Do you ship to my country?
How much is my shipping?
An item is missing from my shipment or I received the wrong item.
How do I return my product?
Guarantees and Policies
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find a specific product?
How do I use a coupon?
Additional Support
How do I contact you?
How To Use Our Stickers
Mural Planning Guide Document
Mural Planning Guide Sample Sketch
Do your decals stick to textured walls and surfaces?
Are your wall decals easy to remove?
How do I apply wall decals?
What makes Walls of the Wild decals special and different?
Do your decals stay up on the wall?
How do I make a mural with your wall decals?
How do I remove wall decals?
Can I save and reuse my wall decals?